Tag Archive: friends


During the first class of a core strategy course the professor briefly mentioned that the first step to a great strategy is providing value to society.  This framing of business purpose as providing value to society was not one often heard throughout the core coursework of my MBA program, but one that is found in nearly every book about sustainable enterprise.  So I wrote him an email asking if we would talk more about that idea throughout the rest of the course.  He kindly wrote back to say not specifically.


6 weeks later, right before the course was over- I wrote this email:
I have tried to honor the email that you sent me at the beginning of the term about how we will not be discussing societal connections and consequences of ideas covered in the core class, but it has not been easy.  I know that time is the limiting resource in our class and that discussion must be focused and diverse but I can’t help but ask that we revisit the topic once more.  Below is the background on why I think this is important and a suggestion for a possible solution.


The Dean of our B-School  just said this in a message to the student body today:
“The idea that business does not exist in a vacuum is central to what we do here. We embrace the fact that business unfolds in the wider world of human concerns and institutions. Our School’s commitment to the social dimensions of business is visible in both our curriculum and our culture as evident by the enduring strength of our Net Impact chapter, by the School’s approach to leadership development, and by our MBA program’s consistently high showing in rankings such as the Aspen Institute’s Beyond Grey Pinstripes (in which we are currently ranked #2 in the world and #1 in the U.S.)



It seems that the Dean of our school joins many in the argument against Grant’s thinking of the corporation as simply shareholder property and not a social entity as found on Pg 34 of the textbook for class.  I understand the purpose of the core course is to introduce simple strategy concepts covered in our competitor schools, but I worry that without a bridge to acknowledge the real world complexity added from social and environmental impacts many of the students in this class may not know to take the electives that would prepare them for decision making with these factors in mind.  I also worry that we are teaching to a definition of the corporation that may have been salient in the past but less accepted now, especially as transparency of management increases and social and environmental problems worsen. (I was clearly feeling bold on that last bit.)


I would like to write something to expand on the conversation of a couple of the cases we’ve discussed in class and post it in the online discussion section for our class.  The objective of anything that I write would be to highlight added dimensions of complexity that real world business leaders are facing and offer an introduction to additional classes offered at Ross that would unpack that complexity more.”


Not only did he let me prepare something to post in the online discussion: he let me present it to the class of 50+ part-time MBAs for 15 minutes as a lead in to lunch.  I scraped something together in a flash and did a presentation, from which I learned a great deal.  It was far from perfect (embarrassed by the emphasis I put on what business “ought to do” vs. what business “gets to do”) but I think I was able to get people thinking differently, if only for a bit.  During the break after my “presentation,” Many of my classmates expressed gratitude for the introduction and said they would not have otherwise known about the concepts and other classes.  I expressed gratitude to my professor for the opportunity to present.


Who knows what happened after that, but If there is one thing I’ve learned for certain:  saying something increases the odds of change exponentially if the other choice is remaining silent.

Deliciously Life Changing Veggie BurgerOn Earth Day 2004 my friend Gabe invited me to go get an “amazing” veggie burger for free at a new restaurant on High Street in Columbus Ohio’s “Short North” Arts district called Northstar Cafe. At that point I wasn’t too keen on veggie burgers and I thought Gabe shared the sentiment, but given the favorable price and intriguing recommendation- I tagged along anyway.

The veggie burger was amazing- filling, wonderful texture and taste- but the restaurant itself was astounding. Northstar was my first example of a universally appealing experiment in the collision of unlikely bedfellows : business with an inextricably linked environmental mission. Years before this burger…I broke up a year of studying accounting and international business, to spend the summer canvassing with environmental organizers. Back then it felt like dating two men who are each others’ mortal enemies. (Not that I’ve lived that, but we can all picture it, right?) At any rate, I hadn’t encountered many things that really challenged my “mortal enemy” assumption of the relationship between business and environmental stewardship until Northstar.

Certainly there are thousands of restaurants like Northstar on either coast but for this midwestern girl, it was a first. Northstar was trendy, packed, delicious, and the sustainable aspects I loved most were visible primarily to those primed to see them. The primary benefit offered was delicious food.

It wasn’t until Brad, another good friend of mine, started working at the restaurant and befriending the owners that I experienced a fuller picture of what was going on at this place.  The owners made every decision carefully, honoring the complexity associated beyond, but inclusive of, the economic bottom line. They recommended the books like “Cradle to Cradle” to their employees, donated 1% of all sales to the Ohio Ecological Food and Farm Association, sourced a great deal of their ingredients locally and organically, and so on. Two more noteworthy facts: their first year they didn’t spend a thing on marketing, yet enjoyed remarkable sales for a startup AND their employee roster included a fair amount of professionals who left higher-paying jobs or recent graduates who forewent higher-paying jobs to work at the Cafe.

I remember feeling how the blind man must have felt in this scene from Amelie when I learned that the folks behind the cash register were former nurses and future professors.
Like Amelie to the blind man, my Northstar experience helped me to Really See and Feel a waterfall of world-saving energy possible in business. I was arguably waiting to see something like this after working a couple+ years with corporate and public accountants. Despite the noble work of the accounting profession, most accountants I met, including the one in the mirror, were disconnected from the value their work provided to the world. I had hope that Sarbanes Oxley, despite its imperfections, would awaken this energy-generating connection for the profession as it was a pervasive, externally-imposed reminder that what we did mattered greatly outside the accounting department. It certainly mattered to the folks at Enron and World Com who lost their retirements. Needless to say, the SOX messaging was rarely translated this way and, perhaps as a consequence, the first years of compliance were grueling for all. SOX= more things on the to do list.

Shortly after my Earth Day burger I realized that the giant change to foster sustainable enterprise was the next SOX in business. Shall we say SOX if overdosed on steroids to conjure an image more appropriate to scale. I also started to wonder “how can businesses respond to the call for sustainable enterprise differently, more effectively, more optimistically?” My hunch is/was that the stakes were too high to employ the SOX model of change: Uninspiring or unclear framing of change –> annoyed employees –> molasses speed progress. I mustered courage and left accounting to appease this new curiosity about HOW organizations change and appease stirring passion for saving the world through sustainable enterprise.

Flash forward 5 years and two degrees later and it seems my affiliation to the characters in the scene from Amelie has flip-flopped. It is my calling to be the metaphorical Amelie to the metaphorical blind man. I want help organizations to see the latent power available to forge ecological sustainability and heart-pounding, human flourishing in business by adding man’s innate connection to nature and drive for challenge, compassion, and meaning to the list of assumptions we make about behavior in management. How different will strategy, management, etc look with these assumptions?

All because an invite to eat a free veggie burger on Earth Day… beyond grateful

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